Privacy Policy

ZoomShine Property Care (“ZoomShine”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have. ZoomShine Property Care is a trading name of Elioenai Marin Martir, based at 27 Queen Anne's Road, York, YO30 7AA, United Kingdom.

Information we collect

When you request a quote or book a service, we may collect:

• Your name and contact details (phone number, email address);
• The address of the property to be serviced;
• Details about the service you request (type, frequency, access instructions);
• Any messages or notes you send us via WhatsApp, email or our booking portal.

How we use your information

• To provide quotes and deliver the cleaning and property care services you request;
• To communicate with you about bookings, scheduling and follow-ups;
• To manage payments and keep records of the work carried out;
• To improve our services and respond to your enquiries.

Legal basis

We process your data to perform the service contract with you, to comply with our legal obligations, and where relevant on the basis of your consent or our legitimate business interests.

Sharing your information

We do not sell your personal data. We only share it where necessary with trusted team members who deliver your service, or where required by law. Any third-party tools we use to manage bookings are bound to keep your data secure.

Data retention

We keep your information only for as long as needed to provide our services and to meet legal or accounting requirements, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to access, correct, or request deletion of your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, please contact us using the details below.

Contact us

For any privacy questions or requests, email [email protected] or message us on WhatsApp at +44 7547 060494.